These guides are completely automated and work in-game, so you can see step-by-step instructions as you play. The guides automatically move to a new step as you complete the quests. You are told where to go i.e. the questgivers for accepting and turning in quests along with where and how to complete the quests. Zygor has more steps and details, which would be more suited to beginners. Dugi condenses the info into fewer steps, but still has all the necessary questing info.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.