This kind of storytelling comes with problems, ones that players have been facing since the early days of the silent video game protagonist. Players in World of Warcraft have so much agency and choice when it comes to their own characters and how they build them. But despite their importance to the world itself, they can do nothing to change its story.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.