A central problem of long-running MMOs like WoW is that the player's numbers have to continuously get bigger and bigger in order for the player to feel more powerful. When the original game released back in 2004, player health pools topped out in the thousands of hit points. Today, everyone is running around with absolutely massive numbers on their stat sheets, many of which have climbed into the millions. Players can deal out an equally massive amount of damage and it's gotten to the point where there are so many large numbers flashing across the screen during combat that it can be hard to keep track of exactly how well you are performing.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.