Players who were around during Mists of Pandaria might recall a dungeon mode called Scenarios, which involved teams of three players instead of the traditional five. Island Expeditions bring a similar feel, with groups being tasked with plundering treasure off various islands. Your team faces off against other players or AI-controlled characters from the opposing faction and whoever can collect the most treasure, or "Azerite," wins.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.