The Heart of Azeroth is an artifact given to the player character from the world soul via Magni Bronzebeard. It is a necklace that can use the power of Azerite, the lifeblood of the embryonic titan Azeroth (See Plot, below). Azerite is similar in function to Legion's artifact power, in that it is gathered normally from playing the game and is used to upgrade an artifact; likewise, the Heart is similar in function to Legion's artifact weapons by having the capacity to be constantly upgraded. Unlike artifact weapons, however, the Heart is shared with all of the player's specializations and can empower all eligible pieces worn simultaneously.
Drustvar is far and away the hardest Alliance zone, which is exactly why you want to do it first. If you have legendary items, they’ll still be usable, and if you don’t, this zone will still be easier early on than it will be later. Drustvar is also extremely fast and will let you jump out ahead of your competition in other zones, which means fewer players around to take your quest objectives.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.