When an allied race has been unlocked for a player, new characters from that race will start at level 20. If a player levels an Allied race from 20 to level 110 without using character boosts, they will be rewarded with a unique "Heritage Armor" for transmogrification that reflects the unique lore behind the race but is limited for use to that race. Doing the quests to unlock the allied races will also unlock the races' unique mounts for use by the characters of their faction. The void elves, Lightforged draenei, Highmountain tauren, and Nightborne, as races tied to the storyline for Legion, were made available with the preorder on January 30, 2018. The Dark Iron dwarves and the Mag'har orcs are made available upon completing the "War Campaign" in Kul Tiras and Zandalar and reaching Exalted with one faction's War Campaign reputation; the Kul Tiran humans and Zandalari will be made available later in the expansion. Game director Ion Hazzikostas also indicated that additional Allied Races may be available in the future.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.