Class abilities were reworked dramatically across the board, with some still needing a serious balance pass. That left many players not only feeling underpowered, but having to learn how to play their characters all over again. Bosses in large-group raid dungeons that were easily killed each week by experienced guilds of players suddenly became challenging again, or worse, completely unkillable, halting forward momentum on old content for a good chunk of the high-end player base.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.