The cloak is nice because you only need one of these instead of the previous cloak versions since the primary stat changes depending on the class it is used on. The on use trinkets for versatility, haste, or critical strike could be very strong if used together by numerous party members with the same trinket. Finally, the threat reducing trinket could be useful for solo levelers in dungeons with newer, non-heirloom geared tanks in order to not pull threat on some larger packs of enemies.
Lightforged draenei - "For untold millennia, the Army of the Light waged war against the Burning Legion throughout the Twisting Nether. The draenei most committed to their long crusade would undergo a ritual to become Lightforged, infusing their bodies with the very essence of the Holy Light. After finally achieving victory on Argus, the Lightforged Draenei have undertaken a new mission: protecting Azeroth from rising threats and helping the Alliance push back against Horde aggression."
But compare that with BfA's lackluster prepatch. Last week, players' uber-powerful Artifact weapons, which they had spent the entire Legion expansion building up, abruptly burnt out with no in-game explanation, no storyline, no quest, no Dad jokes from Khadgar, just a line of text on the Artifact screen saying they had been sacrificed to help stop the destruction of the world--part of the ending quests for Legion.
Some people have made arguments that quest blues can sometimes be more powerful than heirlooms, especially with sockets. I'm not convinced. The simple fact that you never have to even look at quest rewards will save a non-insignificant amount of time over the course of leveling. Also of consideration is the value of enchanted gear never having to be re-enchanted.
Once you reach an Alchemy skill of 475, you may begin a quest to learn one of three specializations: Potions,Elixirs or Transmutations. Being specialized gives you a chance to create an extra 1 to 4 (for a total 5) items while crafting in the field you have selected. For example, a Master of Potions may be able to craft more than one [Super Mana Potion] for the same material cost as one.
That lack of storytelling agency may soon change with Patch 8.1, Tides of Vengeance, which is coming to Battle for Azeroth soon. While there are plenty of fun gameplay changes that should make the expansion better, one of the most interesting additions is that of choice. In an upcoming quest, players will be able to choose whether they want to support Saurfang or Sylvanas — essentially honor or evil — in the struggle for Horde warchief.