But we know that the mission table feature will return in some way, thanks to a Hazzikostas interview with Twitch streamer and professional World of Warcraft tank, Sloot. In the interview, Hazzikostas confirmed that mission tables are present in Shadowlands, and that Blizzard wants it to be something you can do on your phone, rather than a front and center feature. Hazzikostas also stated that the team is looking to evolve the gameplay and offer more for players.
Adventurers entering the Shadowlands will find the realm of the dead in disarray. In the natural order of things, souls are sorted and sent on to an afterlife realm appropriate to the lives they lived, but starting around the time of the Burning Legion's third invasion of Azeroth, all souls who have perished—including the innocents slain at Teldrassil—are being funneled directly into the Maw. The Shadowlands are starving for anima even as the Maw continues to grow from the glut of fresh souls. Sylvanas Windrunner has been seemingly perpetrating acts to bring about great amounts of death and destruction. In partnership with the Jailer, they have been working toward a common end for some time.
After being deposed as Warchief of the Horde in Battle for Azeroth, Sylvanas Windrunner travels to Icecrown Citadel in the Scourge-infested wastes of Northrend, and confronts the reigning Lich King, Bolvar Fordragon. Taking the Lich King's Helm of Domination from him, she tears it in two, shattering the veil between realities and opening a portal to the Shadowlands, Azeroth's afterlife. The Shadowlands have become warped in function during recent times. The Maw, a place in the afterlife reserved for the most sinful souls, is now absorbing all souls.
Covenants grant two additional gameplay abilities, one being class-specific. It alters your playstyle. Covenants grant unique armor styles and special capes that look a little more like accessories. Titan-like Kyrian capes look more like angel wings, for example. Each Covenant has a unique campaign similar to those found in Battle for Azeroth and Legion.
For the first time since the release of World of Warcraft in 2004, Shadowlands will involve a level reduction ("level squish"), with player characters at level 120 (the level cap in Battle for Azeroth) reduced to level 50, with level 60 being the new level cap (as it had been in the original game). In what Blizzard has called a "New Game+ experience", newly-created characters will have an updated starting experience on an island called "Exile's Reach", which will introduce them to the game and its systems. For players new to World of Warcraft, characters who finish the starting experience on Exile's Reach will proceed to Battle for Azeroth content, while veteran players who create new characters can choose the expansion experience they wish to play through to level 50, at which point they would proceed to the Shadowlands.
Spirit healers decide when it's time for a mortal soul to pass into the Shadowlands. When a mortal dies and their soul crosses the veil between life and death, it is shepherded by the kyrian to Oribos so that they can be judged by the impassive Arbiter. All of the soul's contents—deeds, misdeeds, thoughts, accomplishments, and failures—are instantly laid bare before the Arbiter, who then judges in a mere instant and sends the soul off to one of the infinite realms of the Shadowlands, each of which is ruled over by a powerful Covenant. The Covenants are ancient and powerful orders who have existed since the Shadowlands were shaped long ago, and who bear sacred duties to help maintain the afterlife's ecosystem. Not every soul is filtered into the main four Covenants. Each soul brings with it a vital force known as anima, the product of all of the soul's experiences and actions in life. Anima is the lifeblood of the Shadowlands, making trees grow and rivers flow and is the source that's drawn upon to conduct the magic of death. Great souls—both good and evil—have a lot of anima, while those who have lived humbler lives have less. Four of the realms—Ardenweald, Bastion, Maldraxxus, and Revendreth—are especially vital to the functioning of the Shadowlands. However, there could be infinite afterlives, some small and tailored to a single person while others are vast and full of either splendor or torment. Between each realm is a cloudy space which was once rich with streams of anima connecting the different domains, but the current anima drought has caused the realms to become cut off from one another, breeding fear and mistrust among the inhabitants.