At the same time, a stat "squish" meant that players' gear level, health and damage were drastically reduced. Monsters' stats were similarly clobbered, though predictably, some lesser-known abilities immediately started one-shotting players. (On the beta servers, a simple toy allowed players to kill each other with one blow, with amusing results; but even on live servers, those bugs were legion.)
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.