Essence Font should only be used to get the HoT effect out in order to quickly burst single targets through the double Gust of Mist hits. Cancelling a cast of it when your party has the HoT effect rolling on all of them will allow you to use Mastery-proccing spells faster for burst healing on any target that needs it. However, continuing the channel can be the right call in specific situations, normally when you need group healing while you yourself are moving. It depends on the situation at hand.
Players’ relationships with the NPCs around them have been hit-and-miss over the years. One of the original issues with Thrall, the Horde’s original Warchief, is that players began to refer to him as “green Jesus,” because of how infinitely powerful and infallible he was. But he’s been gone since the Warlord of Draenor expansion, and with the death of Varian Wrynn and Vol’Jin at the start of Legion, the old guard hasn’t been there to guide players the same way as it used to be.